Important information about visiting the Plaza

With the Plaza open we wanted to update you on some of the things we have done to maintain the safety of the staff, customers and how we are working inline with the government guidelines.

PURCHASING TICKETS

Before the virus we allowed people just to turn up to get their tickets, we will only be operating one till to keep the people in the foyer to a minimum, so we recommend purchasing tickets beforehand if possible. The reason is because it will firstly keep potential queues down, and the capacity of the screens has been reduced.

We would ask that you pay by contactless were possible, vouchers are also accepted.
A member of staff will be located on the entrance to the door to guide people in, two marked spaces are available to wait and this will allow two groups or couples at any given time.

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CLEANING

We have had all 780 seats cleaned throughout all screens and a full clean of the cinema will take place from tomorrow onwards. We have also AVIDCLEAN to spray the entire building with a deep sanitising service guaranteed to kill 99.99% of viruses and bacteria every Thursday.

We will give each screen a thorough clean after each performance, and all other areas will be cleaned down regularly throughout the day. We have hand sanitisers situated throughout the cinema and urge people to use them.

TOILETS

The toilets will be monitored by ushers ensuring that it is utilised sensibly. We will only allow one person at a time unless they are part of a family with children. Please ensure you wash your hands before exiting.

RUBBISH

We ask that all customers bring out their rubbish on exiting, this will help the staff clean and prepare the screens for the next performance.

FACE COVERINGS

This is the discretion of any customers visiting whether they were their masks or not. The staff have been given the option to wear their mask or not also.

32 Responses to “Important information about visiting the Plaza”

  1. Vanessa says:

    I still don’t quite understand how I pre-purchase tickets. When do I get them and how?
    Thanks

    • James says:

      Hi Vanessa,

      You can collect them at the box office before the showing or ring 0151 474 4076 to reserve tickets

      Thanks,
      Plaza

  2. Are masks required during the movie?

    • James says:

      Hi Paul,

      Face coverings are needed when you enter the cinema and in the foyer and can be taken off for eating and drinking.

      Thanks,
      Plaza

  3. Bev Parkinson says:

    Do masks need to bevworn in the cinema?

    • James says:

      Hi Bev,

      Face coverings only need to we worn when entering the cinema and can be taken off to eat or drink once the film has started.

      Thanks,
      Plaza

  4. S Seiffert says:

    I ordered 2 senior citizen tickets and 2 child tickets for the afternoon performance of Trolls Saturday 15th August .Total amount £17.40 .The phone call I made for this order was made on the 10th August . The gentleman I spoke to was very helpful but he said I would receive an email to confirm this, due to a bad telephone line I am not sure he took my email address. I hope to receive this very soon. Many thanks for your continued help. My order number was 759319

  5. Julie says:

    Hi. This information is probably somewhere on your website but I couldn’t find it.
    When are you open to pre book tickets? How far in advance can you book?
    Hope to visit soon

    • James says:

      Hi Julie,

      Our box office is open from midday to get tickets or ring 0151 474 4076 to reserve your tickets.

      Thanks,
      Plaza

  6. Carla Baker says:

    Hi I would like to buy 2 tickets for Letter to Brezhnev on Wednesday 19th August 8:10pm please.
    Can you let me know how I buy them beforehand please.
    Many thanks

    • James says:

      Hi Carla,

      You can get them at the box office before the showing or ring 0151 474 4076 to reserve your tickets.

      Thanks,
      Plaza

  7. Alan says:

    Avid supporter but information very confusing!! Can I and my family just turn up and quire for the revellent. showing?

    • James says:

      Hi Alan,

      Sorry if it’s confusing, you can just turn up but be aware that we’re asking people to pre book tickets or ring 0151 474 4076 to book over the phone just to avoid disappointment. As we’re not operating at full capacity on the screens due to social distancing we might have to turn people away because of limited capacity. Hope this helps.

      Thanks,
      Plaza

  8. Phil Smedley says:

    So what you saying is that if you are not eating or drinking then you have to keep your mask on while watching the movie??

    • James says:

      Hi Phil,

      Face coverings are only needed when moving around the cinema during a screening when going the the toilet for example. Once the screening was started face coverings can be taken off during the film.

      Thanks,
      Plaza

  9. L says:

    Good morning, trying to get through to purchase tickets, constantly engaged. How can I purchase?
    Thanks

    • James says:

      Hi,

      If you can visit the cinema before your screening you can pick tickets up before hand. But please keep trying if you can’t.

      Thanks,
      Plaza

  10. Sharon McElroy says:

    Hi been trying to purchase one adult and one child ticket for onward Tues 1st Sept. cannot get through on phone and cannot see booking info on internet. I cannot get there to purchase in advance so what other way please? Thanks.

    • James says:

      Hi Sharon,

      Unfortunately, these are the only ways for now. Please keep trying or come down to the box office early before the screening to try and get tickets.

      Thanks,
      Plaza

  11. Anita says:

    I note that the carpark is closed to help with queuing. Is there anywhere nearby to park?
    Thanks

  12. Kelly says:

    Can I pre book and pay via the box office and then collect the tickets at the time and date of my selected viewing?? (rather than collecting prior)

  13. Clair says:

    Hi, are you selling vouchers? Would like to support local businesses in the run up to Christmas.

  14. Ray says:

    Hi, im medically except from wearing a mask so would I be allowed in?

    • James says:

      Hi Ray,

      Yes should be fine to come to the cinema, I would just bring some details or information about your exception.

      Thanks,
      Plaza

  15. Mike says:

    Hi,

    Do you still do the half price Wednesday offer, or has that finished since the reopening?

  16. Cath says:

    Hi. If I order three tickets via website will we be guaranteed to sit together and can we request seats near back as we don’t like to sit at the front.
    Thank you

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